The Time Community Hub inside our Help Centre is designed to bring customers, partners, and our support team together in one collaborative space. It allows you to engage with us and with other users while still receiving support through all our usual channels.

Within the Time Community, you can share four types of posts: Ideas, Questions, Problems, and Discussions—each created to help you get the most out of our biometric, time & attendance, and security solutions.

Discussions

If you’d like to start a conversation, share feedback, or engage with other users, you can open a Discussion. It’s a great way to collaborate, exchange experiences, and talk through anything related to our systems.

Questions

Have a specific question about our software, devices, or setup? Simply post a Question in the community hub. Our team—and even other experienced users—can assist you. Once resolved, the question will be marked as answered to keep everything neat and easy to find.

Problems

If you’ve run into a technical issue or something isn’t working as expected, you can log it as a Problem. Describe what happened and our team can convert it directly into a support ticket, ensuring you get updates as we work on a solution.

Ideas

We value your input. Many of our improvements come directly from customer suggestions. You’re welcome to submit Ideas to help shape future features. Other community members can vote on your ideas, creating a truly collaborative environment.

If you’d like guidance on setting up or using the community features, feel free to explore our setup guide within the Help Centre.